Using De-Escalation Techniques in Everyday Life
We all experience situations in our personal and professional lives where we wished we would have handled the situation differently. Weather it is a frustrated customer, client, co-worker, spouse or significant other, we all have been in one of those situations where de-escalation techniques would or could lead or help guide the situation to a more productive, positive, and pleasurable outcome. This workshop will focus on practical techniques and actions that you can actively take that will help keep these interactions positive, even tempered, and moving in the right direction.
We will review the “Communication Keys to Crisis De-Escalation”, Giving your “Undivided Attention”, recognizing the feelings of each party and the impact those feeling are having on the comfort of the parties and the impact on resolution. We will address the importance of being non-judgmental, being patient, allowing individuals time to talk, the importance of venting, and time management. We will also analyze the impact of operational systems and procedural & administrative constructions that systemically and unintentionally may increases the levels of frustration and anxiety. Recognizing all the above, the most important part of the de-escalation process is you and your ability to control your emotions and think effectively during periods of attack. We will provide techniques and simple tricks to help us all maintain our personal control over ourselves and the role we play in achieving successful resolution.
Trent Grooms is the founder of T. Grooms & Associates, Inc., a human resource consulting firm established in 1986 and is living and pursuing the American dream. With more than thirty-five (35) years of experience in the human resources field, Trent has seen and experienced a broad range of individuals and situations that have provided him with a wealth of knowledge and exposures.
Over his professional career, Trent has successfully translated the lessons learned from competitive academics and athletics on the high school, college, and professional levels into the corporate business world. As a graduate of Cleveland Central Catholic High School, Trent attended Kent State University on a basketball scholarship and began a stellar collegiate career by becoming KSU’s all-time leading rebounder and the only player in KSU basketball history to record over 1,000 points and over 1,000 rebounds in a career, a record that has stood for forty (40). Trent was drafted into the NBA when he was selected by the Kansas City Kings, and was inducted into the KSU “Hall of Fame” in 1989 and the Cleveland Central Catholic “Hall of Fame” in 2013.
Also while at Kent, Trent received two (2) Bachelors of Business Administration degrees in Business Management, Industrial Relations, and Economics and completed his first degree in just over three (3) years. Trent continued his education while completing 75% of a Masters in Economic from the University of Akron prior to relocating for another career opportunity. Trent continued to develop his leadership skills by being names a Co-Captain of the Kent Varsity basketball team his junior and senior years. He was elected as the President of the Minority Business Association and named the “Scholar Athlete of the Year” for all Kent State athletics for 1980.
Through his experiences Trent has conducted staff development and skill enhancement training workshops for public and private sector employers ranging in size from small mom & pop organizations to fortune 500 companies. Also, through T. Grooms & Associates and the Recruitment Alliance Network, Trent has actively conducted more than 50 municipal safety forces recruitment campaigns for Police Officers and/or Fire Fighters. Additionally, Trent has worked in the community action environment for approximately thirty (30) years. On a personal note, Trent has volunteered as a youth basketball coach for 12 and 13-year-old youths, actively participated in fund raising for the American Cancer Society “Making Strides Against Breast Cancer”, was a ten (10) year participant in the Big Brothers/Big Sisters program, a United Way Loaned Executive, and was the former Chairperson of the Goodwill/Easter Seals Business Advisory Council (BAC).
Trent’s extensive experience, training, and direct exposure and interaction with a broad range of individuals, situations, and environments has provided him a perspective that is well suited and compatible with the current environment and challenges that many organizations will face in the years to come.