Customer Confidence Toolkit

The Customer Confidence Toolkit was created for OACAA members to empower customers to seek help, share their stories, and for the community to build a positive association with Community Action. The OACAA board’s Public Relations Committee had a crucial role in developing the goals, objectives, and messaging for this toolkit, which was intended to be long-lasting and easily customizable. In addition to the messaging framework, this toolkit contains a partner letter template, sample blog, customizable Canva social media graphics & sample posts, and printable posters.

As a special add-on to this toolkit, the 2022 Social Media Calendar Toolkit linked within contains over 40 customizable holiday and Community Action-themed posts! This bonus toolkit was created to assist OACAA members with planning and scheduling social media content for the upcoming calendar year. With nearly one post for each week of the year, this toolkit can ideally provide a jump-start to your 2022 content!

We hope that the Customer Confidence Toolkit helps our members continue to emphasize that Community Action Agencies are trusted community resources built to provide a safe and empowering environment for all customers on the road to self-sufficiency.

Download the Customer Confidence Toolkit today!