Let’s TALK about Communication Etiquette


The phrase “communication etiquette” may seem like a mouthful, but it is an integral part of the SUCCESS process in the workplace and life. We all know about utilizing eye contact, allowing individuals to talk, paraphrasing for understanding, being concise and transparent in our messaging, and so much more.  When we add etiquette, we insert the “touch and feel” of the communications.

Etiquette is defined as “the customary code of polite behavior in society or among members of a professional group or in the workplace.” When we discuss etiquette, the “touch and feel” changes based on the environment, medium, and circumstances.

When communicating via the telephone, email, in-person, texts, instant messaging, social media, Zoom/virtual interactions, time pressures, etc., each medium and situational factor impacts the “touch and feel” of the communications and the degree of distortion of the message. Each medium influences the recipient’s ability to comprehend the message points.

When we add our personal filtering systems, you can quickly see how important etiquette is in improving communications and, hopefully, minimizing misunderstandings and unintentional offenses.

As we continue in this hybrid environment, it is essential to recognize and accept our personal responsibility in all our communications to be respectful, kind, and considerate of others, just like we want others to be kind and considerate of each of us.

Attending this workshop will provide insights and directions on improving your overall ability to positively impact your communications style and increase the acceptance and understanding of all the parties involved.

Presenter bio:

Trent Grooms is the founder of T. Grooms & Associates, Inc., a human resource consulting firm established in 1986 and is living and pursuing the American dream.  With more than thirty-five (35) years of experience in the human resources field, Trent has seen and experienced a broad range of individuals and situations that have provided him with a wealth of knowledge and exposures.

Over his professional career, Trent has successfully translated the lessons learned from competitive academics and athletics on the high school, college, and professional levels into the corporate business world.  As a graduate of Cleveland Central Catholic High School, Trent attended Kent State University on a basketball scholarship and began a stellar collegiate career by becoming KSU’s all-time leading rebounder and the only player in KSU basketball history to record over 1,000 points and over 1,000 rebounds in a career, a record that has stood for forty (40).  Trent was drafted into the NBA when he was selected by the Kansas City Kings, and was inducted into the KSU “Hall of Fame” in 1989 and the Cleveland Central Catholic “Hall of Fame” in 2013.

Also while at Kent, Trent received two (2) Bachelors of Business Administration degrees in Business Management, Industrial Relations, and Economics and completed his first degree in just over three (3) years.  Trent continued his education while completing 75% of a Masters in Economic from the University of Akron prior to relocating for another career opportunity.  Trent continued to develop his leadership skills by being names a Co-Captain of the Kent Varsity basketball team his junior and senior years.  He was elected as the President of the Minority Business Association and named the “Scholar Athlete of the Year” for all Kent State athletics for 1980.

Through his experiences Trent has conducted staff development and skill enhancement training workshops for public and private sector employers ranging in size from small mom & pop organizations to fortune 500 companies. Also, through T. Grooms & Associates and the Recruitment Alliance Network, Trent has actively conducted more than 50 municipal safety forces recruitment campaigns for Police Officers and/or Fire Fighters.  Additionally, Trent has worked in the community action environment for approximately thirty (30) years.  On a personal note, Trent has volunteered as a youth basketball coach for 12 and 13-year-old youths, actively participated in fund raising for the American Cancer Society “Making Strides Against Breast Cancer”, was a ten (10) year participant in the Big Brothers/Big Sisters program, a United Way Loaned Executive, and was the former  Chairperson of the Goodwill/Easter Seals Business Advisory Council (BAC).

Trent’s extensive experience, training, and direct exposure and interaction with a broad range of individuals, situations, and environments has provided him a perspective that is well suited and compatible with the current environment and challenges that many organizations will face in the years to come.



Jun 13 2023


1:30 pm - 3:30 pm

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