Paving a Path out of Poverty: Customer Service in Community Action

Description:

I sincerely believe that good customer/social services will bring people back. When they return, we can continue to evaluate their situation, provide new resources, and hopefully, they can find their way.

This customer service training reviews how to effectively keep personal stresses from interfering with good customer service and treat all internal and external customers respectfully. Deescalating conflict is also discussed. The training is appropriate for all employee levels, including case managers, front-line staff, senior management, and board members.

Details:

When: Monday, October 30, 2023, 1:00 PM – 3:00 PM

Where: Virtual, please see the below link to register for the Zoom meeting. Please email Emily for the Zoom recording.

Disclaimer: This training is free for OACAA members in good standing.

Presenter:

Julia Wise is the executive director of Highland County Community Action Organization. She has 35 years of experience and a master’s degree in organizational management. The trainings she specializes in include:
• Bridges Out of Poverty
• Board Training
• Customer Service
• Head Start Policy Council
• Results Oriented Management and Accountability