Description: This interactive workshop will cover the purpose of storytelling throughout the Community Action Network and cover best practices for telling our customers’ stories. Participants will practice customer interviewing, story planning, writing, and presentation. Details: When: Wednesday, December 13, 2023, 1:30 PM – 3:30 PM Where: Virtual, please see the below link to register for the Zoom meeting. Please email …

Description: I sincerely believe that good customer/social services will bring people back. When they return, we can continue to evaluate their situation, provide new resources, and hopefully, they can find their way. This customer service training reviews how to effectively keep personal stresses from interfering with good customer service and treat all internal and external customers respectfully. Deescalating conflict is …